Frequently asked questions

Ordering, shipping, returns — the straight answers, no fine print.

Where do your products come from?

We source directly from vetted makers, small workshops and independent designers across China — the originals behind many products you see on social media. We test each item ourselves before listing it.

How long does shipping take?

8–15 business days to the US, UK, EU, Australia and most of Asia. Every order includes tracking. Shipping is free on orders over $49.

Will I have to pay customs or import fees?

Orders under the low-value threshold of your country (e.g. $800 in the US) normally clear without fees. For larger EU orders, VAT is collected at checkout so there’s nothing to pay on delivery.

What is your return policy?

You have 30 days from delivery. If an item is damaged, defective or not as described, send a photo and we refund or replace it free of charge — no return shipping needed for items under $40.

Which payment methods do you accept?

Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay — all through encrypted checkout.

Can I change or cancel my order?

Yes, within 12 hours of ordering. After that items may already be packed for shipment — contact us and we’ll do our best.